On August 14th, a system update caused a critical service to restart with a faulty configuration, leading to connectivity issues for some applications. The issue was addressed and resolved on the same day by correcting the configuration.
Posted Aug 18, 2025 - 11:13 UTC
Resolved
This incident has been resolved. All services are now operational.
Posted Aug 14, 2025 - 18:37 UTC
Monitoring
A solution has been applied to resolve this issue. We have been able to restore the services affected in our Online Community. We are now monitoring the results.
We will continue monitoring this situation to ensure full recovery.
Posted Aug 14, 2025 - 16:35 UTC
Update
We are continuing to work on a fix for this issue.
Posted Aug 14, 2025 - 15:33 UTC
Identified
Please be aware that we are currently experiencing a service degradation affecting some applications. This incident also affects our ODC Evaluation Edition program and our trial experience. Our technical teams are actively working to restore the service to full functionality. We understand the impact this may have on your work and apologize for the inconvenience. We will provide a follow-up update within the next hours, or sooner if the issue is resolved. Thank you for your patience.
Posted Aug 14, 2025 - 15:21 UTC
This incident affected: ODC - Customer Apps & Data (US East / Virginia) and Online Community (Forums, Support Portal).