Unable to publish due to Deployment Timeout

Incident Report for OutSystems

Postmortem

On April 1st, 2025, a critical incident affected 1CP operations. Users encountered an error code, which was traced to a misconfiguration.

The issue originated from a deployment on March 31st.

To resolve the incident, the team promptly rolled back the affected deployment.

Posted Apr 04, 2025 - 14:36 UTC

Resolved

This incident has been fully resolved and 1CP is now operating as expected. Thank you for your patience.

Posted Apr 01, 2025 - 13:12 UTC

Monitoring

A solution has been applied to resolve this issue.

We will continue monitoring this situation to ensure full recovery.

Posted Apr 01, 2025 - 08:50 UTC

Identified

We have identified the cause of the issue affecting 1CP. This issue has been found to affect all regions.

Customers may still experience deployment timeouts.

Our team is actively working on a solution. We will provide an update once more details are available.

Posted Apr 01, 2025 - 08:40 UTC

Update

We are continuing to investigate this issue.

Posted Apr 01, 2025 - 07:33 UTC

Investigating

We are aware of an issue causing 1CP to fail in specific scenarios in the following regions.

US East (N. Virginia)
Europe (Frankfurt)
Asia Pacific (Tokyo)
Asia Pacific (Mumbai)
Asia Pacific (Singapore)
Asia Pacific (Sydney)

Customers in the Development Environment may experience deployment timeouts. This issue has been occurring since March 31, 2025, 23:00 UTC.

Our team is currently investigating the cause. We will provide an update as soon as more details are available.

Posted Apr 01, 2025 - 07:15 UTC

This incident affected: ODC - Platform and Portal (US East / Virginia, Europe / Frankfurt, Asia Pacific / Mumbai, Asia Pacific / Singapore, Asia Pacific / Tokyo, Asia Pacific / Sydney).