On October 29th, at approximately 08:15 AM UTC, we observed a significant drop in service success rate primarily affecting Personal Edition instances. Users may have experienced timeout errors.
An immediate investigation traced the issue to a recent deployment. Reverting to the previous version resolved the problem, and all affected environments were restored to a healthy condition.
Posted Nov 05, 2025 - 08:25 UTC
Resolved
This incident has been fully resolved.
OutSystems Support identified that today, between 08:15 UTC and 11:30 UTC, some customers experienced service disruptions. The issue began around 08:15 UTC and recovery was observed by 11:30 UTC. Any remaining errors after that time were related to earlier requests made during the affected period.
Our team determined that a system update deployed at 08:19 UTC was the likely cause of the disruption. The update was reverted at 11:41 UTC, after which services stabilised and have since been operating as expected.
Thank you for your patience and understanding.
Posted Oct 29, 2025 - 14:23 UTC
Investigating
We are aware of an issue affecting 1-Click-Publish. Personal Edition users may experience issues in publishing their apps. Our team is currently investigating its cause. We will provide an update in as soon as more details are available.
Posted Oct 29, 2025 - 11:49 UTC
This incident affected: OutSystems Personal Edition (Platform and Portal).