At 12:05 PM UTC, our monitoring detected the first signs of this issue. The first customer report was received at 12:53 PM UTC.
The issue prevented timers from running in portions of two regions, affecting both customer applications and applications generated by Mentor. Further investigation revealed that a rare pattern in timer triggers was responsible. Corrective actions were applied, and by 6:30 PM UTC, all timers were confirmed operational.
A permanent fix is being deployed to eliminate the risk of recurrence. In the meantime, enhanced monitoring is in place to detect this pattern early and enable rapid response if it reoccurs.